How Many Areas The IT Infrastructure Does Cover in Westchester?

How Many Areas The IT Infrastructure Does Cover in Westchester? Information technology is not only supporting end users and companies but there is a lot going on in the background and many people working behind the scenes.There are so many different areas depending upon the type of infrastructure the IT has to deal with: 1- FIRMWARE Firmware is a software component that allows hardware to run smoother and safer.It maybe a web or website component or there may be content databases.There’s an infrastructure and underlying infrastructure that the IT runs to update firmware. Our clients in Westchester all benefit from our support that includes updating firmwares in their workstations. Unlike traditional software, which can be easily updated and modified by the end user, firmware is more deeply embedded in the hardware and is designed to provide essential functionality to the device. It is essentially a set of instructions that enable the hardware to perform specific tasks. 2- NETWORK COMPONENTS Most commonly a corporate network cannot be secure if it does not have multiple firewalls configured in a failover cluster. For a firewall to operate properly, technical support from the firewall brand is crucial in assuring an optimal delivery of its performance. In addition, routers can cooperate with firewalls to route the traffic through managed switches to different networks so that network flow is optimal and secure. Routers of our clientrs connect different Westchester locations for optimal redundancy. 3- HARDWARE In the age of the cloud services, where big data centers host most of the IT infrastructure, hardware is reduced to a minimum and mostly consists of single workstations that are managed by Active Directory and are linked to databases. 4- CLOUD SERVICES Cloud services span from backups to offering SaaS. For example, virtual machines created through VMware and Citrix allow users to have very redundant systems where basically there is no downtime and company resources are always available 24/7. 5- DOCUMENTATION IT is not only made of solving technical problems but there is a lot of writing involved. A successful IT department cannot live without articles written to document all the processes involved in creating, setting up, configuring software for users. 6- IT COMPLIANCE IT compliance refers to the adherence of an organization’s information technology practices, processes, and systems to established laws, regulations, standards, and policies. The goal of IT compliance is to ensure that an organization operates within legal and regulatory boundaries, follows industry best practices, and mitigates the risks associated with the use of technology. Examples include GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), SOX (Sarbanes-Oxley Act), and PCI DSS (Payment Card Industry Data Security Standard). IT compliance also involves identifying, assessing, and managing risks associated with technology use. This includes conducting risk assessments, implementing controls, and establishing procedures for risk mitigation. 7- VENDOR MANAGEMENT Companies often rely on third-party vendors for IT services. Managing and ensuring the support from vendors is critical to maintaining the overall security and integrity of the organization’s IT environment. In Westchester, usually vendors are managed by the IT company that procures the necessary hardware to the users. 8- SECURE FILE TRANSFER AND AUTHENTICATION MECHANISMS SFTP provides a secure channel over SSH, while FTPS (File Transfer Protocol Secure) combines FTP with TLS/SSL encryption. These protocols offer a secure alternative to the traditional, less secure FTP (File Transfer Protocol). In the financial sector transfering files securely is part of the compliance policies the company the company has to follow to avoid being fines by regulators.In addition, strong authentication mechanisms are crucial in preventing unauthorized access. Implementing multi-factor authentication (MFA) to add an extra layer of security, requiring users to provide multiple forms of identification before initiating or completing a file transfer makes the company network safer and less prone to attacks. Westchester County stands at the intersection of tradition and innovation, with technology serving as a driving force for progress. The county’s commitment to smart city initiatives, connectivity, education, healthcare, and environmental sustainability cannot be implemented without top notch IT management and procurement. The right set of skils are the ones that matter in the technical world that has to deal with performing tasks in the back end to make the front end running without glitches or expensive interruptions.

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Lessons I have Learned While Providing IT Support in Westchester

Lessons I have Learned While Providing IT Support In Westchester Supporting a company or a single user in Westchester has one thing in common: computer networks are not only made of appliances such as firewalls and servers but they are made of people who are in need to know and require support for their activity to keep moving. After several years helping people and businesses get the most out of the technology they have paid for, I can tell you that for me computers are a tool not only to educate users but also to establish relationships. I have highlighted below what for me makes sense while providing support as IT consultant and the way I would approach the users having issues even before diving into technical matters. 1-KEEP CALM AND BE PATIENT Users are usually showing up at the help desk or make phone calls agitated or angry. It’s necessary for the computer technician to stay calm and keep feelings cold. Remaining cold will help diagnose the issue and absorb the anger of the customer. 2- THINK HOW TO SOLVE THE PROBLEM BROADLY FIRST By saying that the approach to a technical issue should be more broad will help to have a larger picture about the problem and then can bring to exclude some other solutions that may not be appropriate. For example, if a customer complains that he/she cannot print, that does not mean that the printer is broken, but it can be the computer not having a driver or having a virus etc etc. 3- NEVER BLAME THE USER FOR THE COMPUTER ISSUE I saw colleagues of mine answering to the user with a tone such as, “I told you, you should have done such as such”. That tone is arrogant from a person who speaks from a pulpit and makes the user feel bad. It support should only be supportive and guide user to learn how to solve minor pc issues by himself, instead. 4- ACKNOWLEDGE YOUR MISTAKES There is nothing more direct and honest than saying to your boss or to the user that you are sorry and that was IT mistake. That will generate a sense of relief in the user and will make you appear more humble in front of your boss. If a technical mistake is attributable to the tech, a mea culpa will erase all the bad feelings about it. 5- SPEND TIME EDUCATING THE USERS Users call because they are having problems and if the tech support in charge is patient, he can educate users not to click on dubious attachments and to be more careful while running or downloading programs. Educating a user is big part of a successful IT company that operates not only in Westchester county New York, but also nationwide. 6- SHARE AND LEARN WHAT IS SHARED WITH YOU Unless IT is a solo shop, being part of a successful team is what matters. Sharing intelligence and information is the way to go. If you leave your team mate with a knowledge gap because you know more than he does, that for me is not what is called working as a team player. 7- DON’T MAKE USER WAIT IF YOU CAN HELP NOW It’s very frustrating for someone who is looking for help to see that help is not on the way and that the solution is not coming soon. Efficiency and a decent speed will add professionality to an IT service that tries to compete with others in the same market. 8- DOCUMENT AS MUCH AS YOU CAN Working with computers and servers means dealing with networking and virtualization issues. Very often software conflicts can deal a blow to the productivity. IT is also a lot of writing and storing the right documentation that can lead the next technician to solve the problem much faster. 9- GO IN PERSON AND AVOID REMOTE SESSIONS IF YOU CAN If a client is very close and he/she is not too tech savvy, I recommend paying him/her a visit rather than calling or sending instructions via emails. Human touch is always better than a cold remote session that may be fast in solving the issue but can still leave user with unanswered questions. 10-FOLLOW UP WITH THE USER it’s always important to follow up with a user because, as I said above, what matters is a relationship and not a cold approach.  

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Do Businesses in Westchester Really Need IT Managed Services Providers?

Do Businesses in Westchester Really Need IT Managed Services Providers? Before answering the question whether or not companies in Westchester County need IT support on a retainer, it’s crucial to figure out what companies expect from IT support providers. First of all IT companies not only provide computer support but should be considered an extension of the business itself. IT is a sector of a company that deals with infrastructure, redundancy and end user tech support. Computer services can be provided on request and on a retainer. The retainer part of a services is called with the fancy name “Managed Service Provider” . Provider as such does not have to wait for a user to call but it agrees upfront to a set of predetermined services that will be applied over time to the network. Updates, Windows upgrades, hardware replacements, firewalls and server configuration: all these services have to be agreed upon in the SLA because they constitute the backbone of the services. To succeed in  the IT business, whether or not you a re asolo shop or a small company, you need to hire the right people and this is very hard to do. You can make more money if the IT people interacting with the clients act very professionally and are quick in solving the problems. In our opinion, only companies that really run a critical infrastructure, need to outsource their services to a managed service provider.  What can distinguish a break-fix IT provider that works on requests from a real MSP of IT services? Scalability and structure. The break and fix is usually a small IT company that operates locally, the MSP has many technicians that can be dispatched to the companies in need of computer and network support.  One advantage of having a client as a retainer is the guarantee of a steady and predictable revenue, which means IT companies can plan for growth and afford to hire more technicians. If you get a client on regular maintenance you can staff for it; with break-fix you don’t know when or if a client will call you out of the blue and maybe wants you to restore the network from a ransomware attack. Break-fix clients are an advantage on the cleint side but a cost and an issue for the IT company that provides the services. Monitoring a network requires setting up the right tools and alerts. Prompts allow to identify and address potential issues before they escalate, reducing downtime and minimizing disruptions. It goes by itseld that, the more a network, and especially a financial one, is considered a honeypot because of its exposure to ransomware attacks, is targeted by hackers, the more monitoring it needs. Consequently, when a network is constantly under pressure, a good strategy would be the one to have a disaster recovery plan, a redundant data center and multiple backups stored in a safe place.

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What Does an IT MSP Do in Westchester County NY?

What Does an IT MSP Do in Westchester County NY? Information technology IT support has really evolved quite a bit since the 90s because businesses have decided to focus more their core business. For this reason companies who decided to expand their activities have decided to outsource some of the IT support services to other companies who specialize in computer networking and technical support in Westchester. What does an MSP actually do and how does it help businesses? Ultimately how do you as the MSP business owner make money? An MSP is a high tier IT company that provides remote and onsite services to small and medium businesses located in Westchester county. A MSP provider takes care of network management and monitoring data and backup, Recovery Security Services cloud services and management help desk and technical support and I.T Consulting and strategic planning. In addition to the core services there are plenty of other services that can be added by a Managed Service Provider, such as delivery of computer parts or other type of hardware. A relevant part of service that the IT consultant can offer as a provider is the help desk. Let’s say a consumer can call saying he’s having having computer issues or that the printer is not working my or computer is running slow, the help desk can help solve the issue remotely or in person. Lately however, the msp has evolved into cloud service provider (CSP) as many companies have been moving their infrastructure to the cloud. On the users’ side a prime example of the migration to cloud services is the implementation of Office Microsoft 365 and Google Workspace. These services eliminate the need of hosting applications and software in local servers and increase redundancy as those applications sit on huge data centers. Also, MSP rely heavily on remote management and monitoring software rmm; these are tools are provided to help desk support in order to be able to remotely log into your desktop and be able to look at different software or patches software updates that are on a company’s system or be a proactively alerted and monitor issues with your organization. Generally they provide many other services such as being able to procure new laptops or devices for you or handling your mobile needs. Microsoft Intune is the Mobile Device management interface that handles the setup of mobile devices in a coporate environment. Backup implementation and engineering is another crucial set of skills that MSP need to have in order to succeed with their clients. MSPs really want to make sure that company’s data doesn’t just exist in one single location that there are multiple copies of data online. Key principle here is that data have integrity data accessibility and confidentiality. When MSP and CSP negotiate their services with their clients, a good practice would be to draft a SLA, also known as service level agreement. There are many different pricing models that are involved in msps and a very common one is no longer in providing it services on a per project basis which are kind of one time. Nowadays IT consultants in Westchester focus more on a flat rate per device or per user. If for a company the bigger cost is the software, MSP can bundle services together to cut down costs and offer a better service. Contrary to common belief, outsourcing IT services can significantly contribute to cost savings. Managed IT services operate on transparent pricing models, allowing companies to budget effectively while enjoying top-notch IT support. Build your software package as MSP with your customers’ needs in mind and do not overload their network with software or services he does not need. Listen first and act accordingly. If a company thinks the MSP as a business extension, the benefits will be many: from flexibility, to upgrades and negotiations, all will run smoothly.  Lastly, as I always have users’s brain and hearts in mind, a factor that I consider in choosing the right provider is the proximity. It is always better to rely and pay for a service that can come on site when needed than outsourcing the IT services far away and only get remote support.  

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Ode to the IT Support in Westchester

Ode to the IT Support in Westchester In the heart of Westchester’s gentle embrace, Where the Hudson’s whispers weave a tranquil grace, A troubadour of technology, silent but strong, Offers IT services in a digital song.   Beneath the sycamores and the azure sky, Where data streams flow, and electrons fly, Westchester’s IT guardian, a sage with a key, Unlocks the mysteries of the tech symphony.   Through the rolling hills, where the sun does kiss, A troubadour troubleshooter, in moments of bliss. In the heart of technology, where emotions unfurl, Westchester’s IT services, a compassionate swirl.   With circuits as verses and screens as the stage, The troubleshooter dances on the digital page. In the language of motherboards, secrets unfold, Westchester’s IT services, a tale to be told.   Each click and each hum, a heartbeat sincere, In the realm of connections, where anxieties clear. The troubleshooter’s touch, like a comforting hand, Westchester’s pc services, emotions understand.   “Computer Repair,” the troubadour’s song, In every keystroke, emotions strong. In the hush of the workshop, where dreams unfold, Local computer help, a tale to be told.   Amidst the rolling hills and the riverside, The troubadour troubleshooter stands as a guide. In the realm of pixels and wires’ gentle hum, Westchester’s IT magic, a harmonious strum.   From the sunrise that paints the landscape gold, To the moonlit tales that the troubleshooter’s told, In Westchester’s embrace, where technology weaves, IT services thrive in a tapestry of leaves.   Laptop support, like a guardian’s caress, In the digital haven, where worries compress. With every click and every gentle stroke, The troubleshooter whispers, “You’re not alone.”   Each node a heartbeat in the rhythm of code, In the vast cyber expanse, where emotions erode. Yet, the troubleshooter stands, a digital guide, Network support, where human and tech coincide.   When your laptop falters or your desktop weeps, In the local sanctuary, where empathy seeps. Computer repair, a troubadour’s embrace, Where technology meets a human face.   Amidst the routers and switches, where packets shine In Westchester county, computer networks work just fine With every connection, a story unfolds, In the realm of networks, where emotions are bold.   Through realms of Wi-Fi, where signals confide, Tech help soothes frustrations like a tranquil tide. In the heart of Westchester county, where networks entwine, Local IT services are considered divine.  

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What a Tech Support Service Should Do for Businesses in Westchester County NY

What a Tech Support Service Should Do for Businesses in Westchester County NY Westchester county is home to one of the wealthiest communities in the whole US and has thriving businesses. From lawyers to doctors, to manufacturers, all companies make Westchester county a great place to live and work. However, all those businesses cannot afford downtime when performing their day to day operations. In this competivive landscape, the need for reliable information technology services is paramount. What companies are looking for when selecting an IT companies can be summarized as follows: Having Google Reviews Google reviews can help potential customers determine if the IT company they are looking for has consistently serviced its clients. Having many Google reviews can move the needle towards choosing an IT company that ranks on Google or a computer service that has good Google reviews.   Unlocking Excellence in Westchester Computer Services, NY In the ever-evolving landscape of technology, finding reliable and exceptional Westchester Computer Services in NY is paramount for businesses and individuals alike. As a leading provider in the region, we take pride in delivering unparalleled services that go beyond the conventional, ensuring your technological infrastructure is not just functional but optimized for peak performance. Comprehensive IT Support Our commitment to excellence begins with listening to our customers when they are looking for comprehensive IT support services. We understand that each business has unique requirements, and our seasoned team of experts is dedicated to tailoring solutions that align perfectly with your specific needs. From troubleshooting to proactive system maintenance, Sandanotech can cover almost any business needs. Cutting-Edge Technology Integration In the dynamic world of technology, staying ahead is not just an advantage; it’s a necessity. We can integrate cutting-edge technologies into your existing infrastructure. Whether it’s adopting the latest software solutions or ensuring hardware compatibility, we take the hassle out of tech upgrades, allowing you to focus on what you do best – growing your business. Unparalleled Expertise in Network Security In an era where cyber threats are ever-looming, securing your digital assets is non-negotiable. We can adopt robust network security measures that safeguard your data from potential breaches. From firewalls to encryption protocols, we leave no stone unturned in fortifying your digital fortress. Proactive Threat Monitoring Prevention is the key to a secure digital environment. Our proactive threat monitoring services ensure that potential vulnerabilities are identified and addressed before they can be exploited. This not only safeguards your sensitive information but also provides you with the peace of mind to focus on strategic business initiatives. Responsive and Efficient IT Infrastructure Management Efficiency is at the core of our IT infrastructure management services. We optimize your systems for peak performance, ensuring that your technology aligns seamlessly with your business objectives. From cloud services to server management, our approach is rooted in enhancing operational efficiency. Seamlessly Migrating to the Cloud Embrace the future with our seamless cloud migration services. We tailor cloud solutions to suit your specific business needs, ensuring scalability, flexibility, and enhanced collaboration. Experience the freedom of accessing your data and applications anytime, anywhere, with the power of cloud technology. 24/7 Technical Support We understand that technology doesn’t adhere to a 9-to-5 schedule. That’s why our 24/7 technical support is ready to assist you whenever you need it. Our responsive team ensures that downtime is minimized, and your systems are back up and running swiftly, keeping your business operations uninterrupted. We care about your Business Sandanotech does not only just provide services; we build enduring relationships. Our client-centric approach ensures that your satisfaction is not just a goal but a commitment. We take the time to understand your business intricacies, allowing us to tailor solutions that grow and evolve with you. Transparent Communication Communication is the cornerstone of any successful partnership. We pride ourselves on transparent and open communication channels. Whether it’s discussing project timelines, addressing concerns, or providing updates, we keep you in the loop every step of the way. Responsiveness is What Matters in Every Type of Tech Business In the dynamic realm of IT, issues can arise unexpectedly, disrupting your operations. Sandanotech commitment to responsive IT support ensures that your concerns are addressed promptly.We can be available around the clock, ready to tackle any technical challenge that may arise. We understand the urgency of IT issues and strive to provide swift and effective solutions to minimize downtime and keep your business running smoothly.

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What Will Be the Top Technology Trends in 2023?

What Will Be the Top Technology Trends in 2023? What can we expect from the next 10 years? We will see a true change in how we relate with our peers and with machines. The past few years have been a breathless ride for the world of tech, from development and artificial intelligence to virtual and augmented reality. There’s never been a better time to be a technology enthusiast than right now. The next ten years will usher us into a new era of connected, intelligent technologies that will have an unprecedented impact across all industries. 1- ARTIFICIAL INTELLIGENCE Artificial intelligence (AI) is generating a lot of buzz these days. While AI has existed for several decades, it’s recently been thrust into the mainstream with its growing use in self-driving cars, virtual assistants such as Siri and Alexa, speech recognition technology like Google Voice, and many other applications. In 2023, AI will enter the mainstream. There are already apps that have AI embedded in them. In addition, the no code environment means that anyone can design new AI applications without any knowledge of programming. Artificial intelligence will be also sold as a service and companies that store your data can simply switch on new AI capabilities and this will change all our business processes.Although companies already use smart algorithms to search the internet, buy things online and find our way around when we travel, AI is becoming essential like water and electricity in terms of how it will change human society and hopefully make our lives easier or better. Some of the key trends within AI that are worth watching very carefully are natural language processing and machine learning, as well as the generation of synthetic content. 2- METAVERSE TECHNOLOGIES Virtual and augmented reality will make a giant leap forward in 2023. Currently VR and AR technology are mainly used in the gaming industry. However, by 2023 we might see a trend for people to use technology for social interaction and other purposes. An example of virtual reality is when we communicate with our friends and family. Through VR, robots will be making their presence felt in our daily lives in the form of AR devices bringing down the cost of these technologies in 2023. In 2023, technologies like virtual and augmented reality will reshape our organizations and will increasingly blur the lines between the physical and the digital world. Companies now need to start to think about more immersive content and create a more immersive world of work. Companies such as McDonald’s are thinking about opening a digital restaurant. With VR customer employee relationships will be significantly refashioned. Someone may be asking, “Is holding meetings in a virtual room better than Zoom? Can customer support use augmented reality to help customers fix problems and help them assemble things?”. 3- A PROGRAMMABLE WORLD The year 2023 will see an increasingly digitally editable world where we can change the real world by manipulating it with computers performing complex tasks in real time. In a digital world, companies can create a digital twin that is a digital copy of a real world’s object. Let’s take, for example, a race car Formula One race car. We can design this car in the digital world and run it through digital simulation and test it using digital wind tunnels and then we will be even able to 3D print this car. 4- WEB3 TECHNOLOGIES Another powerful 2023 trend will allow financial companies to re-architect trust using blockchain technology. Ledger technologies that allow us to store things and record things in the blockchain will be refashioned and will create a new approach to the entire supply chains and financial industries.Banking world and insurance companies use middlemen: with the Web3 technologies those trust functions will be redeployed by performing trust functions without these middlemen. Organizations will continue to use non-fungible tokens (nfts) that allow us to record digital ownership of things. Web 3 technology will allow us to manage our digital identity.When we send money to friends or family, banks and companies like PayPal make sure we are who we say we are and act as a safety net and anti-fraud gateway. New payment verification services help us feel safe about giving our financial information to businesses to store and process. All these systems are currently centralized which means that we could still have problems if the companies that run them don’t manage them well or don’t act in our best interests. When people talk about trust in 2023 they will ask about the idea of decentralization. This means taking control of an organization or process away from any central point of ownership by using decentralized networking built on consensus and encryption. Blockchain will achieve this and more by storing data and running programs that are spread across multiple computers and can’t be changed by anyone who isn’t supposed to. 5- LITHIUM METAL BATTERIES Lithium metal batteries have every chance to change the balance of power in the car market. Their energy density is equal to a one-kilowatt hour per liter of volume which is almost twice that of lithium-ion batteries according to MIT technology review. Thanks to these batteries, electric cars charge much faster and, more importantly, the charge lasts 80 percent longer than with lithium-ion batteries. The startup Quantum Scape which develops lithium metal batteries conducted its first test in December 2020 and after successful trials it has already struck a deal with Volkswagen which will begin producing electric vehicles with these batteries in 2025. Skeptics argue that the test results are still too early to be considered successful they were carried out on single-layer cells while in real batteries they should be multi-layered and in mass production this can lead to unforeseen risks. 6- WIFI 6 AND 5G WIFI 6 and 5G new are new standards of communication that can help communicate and work at high speeds. In addition, these new frequencies will contribute to the development of the Internet Of Things, artificial

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An Overview on How Westchester Businesses Use IT Services

An Overview on How Westchester Businesses Use IT Services As Westchester is the county where I currently live, work and support my clients with my IT services, I have decided to spend some time studying the business sectors of the county and analyze data related to how businesses operating in this county employ IT services. As more people have moved from New York to Westchester county because of the 2020 pandemic, the county administrators have been building momentum on new initiatives, such as boosting the biotech sector and developing more industrial initiatives. Furthermore, what has attracted people to move to Westchester in the recent years was a great school system and the vicinity to New York City which makes the commute to Manhattan not an heavy undertaking. At first glance, Westchester county has about one million residents, whose median age is about 41 years old and according to the latest census, the resident age is divided in the following percentage: 40% of the Westchester residents are of median age, 25% are between 20 to 39 years old and 35% have ages between 40 to 64. But what about the businesses that operate in Westchester? After having pulled some data, I can confirm that there are not only Fortune 500 companies doing business here but there is also also a decent amount of retailers and small businesses as per the chart below: Basically, there is a balance between mega cap companies and small businesses: large companies account for the 60% of the businesses, and 40% is taken by smaller entities. Now, how all these business use IT or buy IT services? Apparently, I would hardly believe that the computer and networking needs of a large business are the same as those of a small retailer that has 3 or 6 computers and only one office location. Let’s find out how different can be a large network from a small business network. WHAT DOES A LARGE NETWORK NEED IN TERMS OF IT SERVICES? WHAT DOES A SMALL BUSINESS NETWORK NEED IN TERMS OF IT SERVICES? The following chart shows how companies prioritize their IT investments in Westchester county: As the above chart shows, cloud and cyber security are the main investments allocated by big companies, because the risks of having a network hacked are higher in a large environment than in a smaller business. In doing so, large companies spend a lot in educating users about security and cyber safety. IT departments of this sector are heavily involved in network and computer security with programs and webinars for employees and managers. On the other hand, a small operation focuses more on business continuity and hires IT consultants on retainer or on request. This approach minimizes the investment in IT resources but small business very often can suffer downtime for a period of time if the IT consultant is not available to come immediately on the premises. Evidently enough, IT consultants working for both types of business face different problems they are called to work on and the following chart shows the main issues that occur in both environments: The IT issues that computer technicians face in a large business are more related to reimaging pcs because of the large turnover rate and smaller problems such as outlook malfunctioning. Small businesses, on the other hand, are more prone to get infected, more inclined to not spend on security and users training. Small business use computers to accelerate income that derives from their operation and need more hardware repair and printing support than a larger environment, where computer replacement happens at a faster rate. As you may have realized, the difference between the two categories depend on the investments: large companies employ tech support to educate users on how to be safe online and avoid email spoofing, whereas small businesses tend more to get the most out of their devices without questioning if the use of a laptop or an Iphone can be done in a safe environment where all users observe the security policy the owner of the business has eventually set up in cooperation with the IT consultant he trusts.

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