When we talk about support in the IT world, the term may mean many things. Its broad term may mean providing assistance to users and companies. Users can be supported remotely and in person, companies require more resources on site and remotely as well. Usually a team is the one that is required as team effort to support a medium large business. 

In providing services, IT companies accomplish several functions:

• The more they assist, the more they blend with the business, alsmost becoming an extension of the business itself.
• The more users are helped, the least amount of downtime the company has and the business can continue to operate.

Our Frequently Answered Questions aim at clarifying what we do internally and the form of support we provide for small and medium sized business in Westchester. Here are some examples:

1- What are the most common network issues that users face?

Users often encounter issues such as slow internet speeds, connectivity disruptions, and hardware malfunctions. These common problems can impact productivity and hinder daily tasks.

2- What is the geographical spectrum of Sandanotech computer support?

Sandanotech does not only provide computer and network services in Westchester county NY but also in new York State, Connecticut and New Jersey.

3- Do we offer networking services tailored to customers’ needs?

Yes we do. We offer IT services after having listened to the needs of our potential clients. We proactively engage in proposals only after we have analyzed the needs of the companies we are interacting with.

4- Does Sandanotech offer VOIP Phone services?

Yes, we do offer this service although it’s not a direct service we provide. IT nowadays has to include VOIP services and that service can be a direct service or managed through another provider. As long as the business does not have to go through the hoops of various services, our clients are covered with us.

5- Do we offer computer services only locally or to a braoder geographical area?

Sandanotech is an IT company that provides networking services in Westchester county primarily but we are constantly expanding in new areas that are in Connecticut and in the tri state area.

6-Does Sandanotech enhance system performance?

We don’t make computers run faster although we build them super fast if that is what our clients want from our services. However, our IT Tech support optimizes system performance through proactive maintenance, regular check-ups, and tailored solutions.

7- How large is cybersecurity’s role in the services you offer?

Cyber has become one of the pillars of our services, because a company left to vulnerability will not be able to operate properly and cannot continue to be our client if it’s infected by ransomware for IT negligence. Users’ education is a very important service we offer in our packages and we rely on that to continue to build upon a future where all users are well protected and shielded against cyber intrusions and social engineering.

8-How much of cloud infrastructure is included in your services?

Cloud services are like cybersecurity services: they are intertwined as cyber relies on the cloud to analyze data and restore networks after ransomware or failure. Cloud has also to do with disaster recovery because companies more and more need redundant and scalable services to continue their operations.

9- Do you Offer Backup Services ?

Our IT company offers several backup solutions on the premises and in the cloud. Please contact our office to learn more about our tailored IT support services in Westchester NY