Computer support encompasses a spectrum of services aimed at ensuring the optimal functioning of your devices. From troubleshooting and resolving technical issues to offering guidance on software installations and updates, the goal is to provide users with a smooth and hassle-free computing experience. Providing iT services can be directed to:

– Small and medium businesses in Westchester

– Single home users who can also run a SOHO (Small Office Home Office).

Home users usually cannot afford complex IT services because they usually don’t run complex systems. Usually a worker owns a laptop or uses a work laptop to connect to the company resources via a VPN.

Small home offices have more machines connected to the network and may need to share files and folders locally or through the cloud. One of the main needs of this type of setup is printing and backups.

Once home users and small offices have been visited for the first time, future contacts can be dealt through remote support sessions if issues can be resolved remotely.

HARDWARE SUPPORT

A complex topic like hardware support requires a lot to talk about. For example, there is a fine line between the generic term “my computer crashed”  because the issue can be hardware related or software related.  Ageing can be a determinant factor in deciding to keep or replace a device, whereas software conflicts can cause hardware to overheat and crash. The landscape of hardware support is very broad and we have already explained our clients in Westchester what can cause hardware failure.

DIAGNOSING SOFTWARE MALFUNCTIONING

Users sometimes have to deal with corporate software that does not interact properly with other software. We have seen antivirus that conflicted with VPN and Citrix that created issues for users such as applications not firing up.

THE ROLE OF CYBERSECURITY

In light of companies constantly being attacked by hackers a good and professional managed service provider will provide, among its services, cybersecurity and users training. Users’ education is a pillar of cybersecurity because there is no software or resource that can replace the keen eye of a well educated user. Coaching users to detect scams, phishing attacks and bogus websites is an excellent way to run a well oiled network. There is not that much that IT support can do if a network is attacked by ransomware and sometimes we have been called by users in Westchester after that ransomware incidents already happened and there was no backup in place to restore data and files from.

CAN USERS TROUBLESHOOT NETWORKS AND DEVICES?

Some users are more tech savvy than others but they do not have the experience of the tech support. Techs that work in the help desk can detect immediately if an email is fake or if a phone call requiring a password reset may require further scrutiny. A computer that does not print is not a difficult issue to fix but an uneducated user who has clicked on a malicious attachment can be a big problem. If events as such happen it means that users have learned only the 50% of what they should learn to stay safe in the business network and the IT department has done only 50% of the work in reaching out to the users with cyber training resources. 

SHOULD DATA ALWAYS BE BACKED UP?

The answer is yes, because data backup and recovery services involve backing up important data and recovering lost or corrupted data. This type of computer support service is essential for protecting against data loss and ensuring business continuity. Data backed up regularly can be very handy when for example a single file is needed or an historical version of a file can help someone of the team gauge historical information provided or, even worse, in case of ransomware, the data have to be restored from the most recent point in time.

FACTORS TO CONSIDER WHEN LOOKING FOR A COMPUTER SUPPORT PROVIDER

When searching for a computer support provider, it’s important to consider several factors:

Expertise: Look for a provider that has experience in your specific industry or technology needs.
Reputation: Read customer reviews and testimonials to determine the provider’s quality of service.
Response Time: Choose a provider that offers fast response times and 24/7 availability to ensure minimal downtime and disruptions.
Pricing: Compare pricing between different providers to ensure you are getting a fair and competitive rate for the services you require.