Last week I have been contacted by a customer of mine located in Tuckahoe NY because her 7 years old All in One Printer would not scan.
Customer reported that she could print and copy fine but the scanner part of the machine was not working.
I went to her office to conduct troubleshooting and after having done a lot of work, I came to the conclusion that she has to buy a new printer with scanning capabilities or she can get a portable scanner that connects via usb to her computer and can scan her documents without her getting up from her chair to do so.
As the Canon Image Class MF 8580 cdw has a lot of features to look into, I spent a lot of time trying to use its capabilities to solve the problem but I had no luck. This is what I did:
Therefore, I have determined that the scanner was faulty and that nothing else could have been done to fix it. My client was with me during the long time I have spent troubleshooting the Canon and was convinced herself that I have done all I could and should do to get the scanner back to work.